We wish you to like your order from Testbankbook.Com Shop. However, when you need to refund a product, we are here to support.

There will be some points to consider when refunding a test bank / Solution manual you ordered from our store

You can refund the purchased product in the following cases:

• You have not received or downloaded the test bank.
• There is a major defect with the file you received.
• Besides these cases, our store does not accept return or refund due to the nature of our products and the price.

You CAN NOT request a refund in the following cases:

• You have previously returned a test bank from Testbankbook.com Shop.
• Request a refund for multiple items.
• The file you received is missing some chapters.

Abuse of Return Policy

Testbankbook.com reserves the right to reject and refuse to provide refunds to any person for any reason not prohibited by law, including, but not limited to, abuse of its return policy.

The refund money will be funded back to your Bank Account within 3 – 5 business days.

For customer complaint please e-mail us at: [email protected]

REFUND POLICY

1. We inspect all returned items when they arrive at our processing facility. If your return is a result of the defective product, we will refund the full cost of the merchandise and original shipping charges.

2. If you return an item that was opened or shows signs of wear, we will issue a partial refund minus the original shipping charges and return shipping fees. Products decrease in value over time. 

3. You can expect your refund within 01 weeks from the date you return your package. In most cases, you will receive a refund sooner.

4. Please allow 3-5 business days from the time of your request for refunds to appear on your Card/Paypal. 

5. All refunds are issued to the original method of payment. Once your return is processed, we will send you an email with your refund details.