Solution Manual for Service Management: Operations, Strategy, Information Technology, 9th Edition, Sanjeev Bordoloi, James Fitzsimmons Mona Fitzsimmons
$55.00
Solution Manual for Service Management: Operations, Strategy, Information Technology, 9th Edition, Sanjeev Bordoloi, James Fitzsimmons, Mona Fitzsimmons,
You will receive this product within 24 hours after placing the order
Solution Manual for Service Management: Operations, Strategy, Information Technology, 9th Edition, Sanjeev Bordoloi, James Fitzsimmons, Mona Fitzsimmons,
Table of Contents
PART ONE Understanding Services
1 The Service Economy
2 Service Strategy
PART TWO Designing the Service Enterprise
3 New Service Development
4 The Service Encounter
5 Supporting Facility and Process Flows
6 Service Quality
7 Process Improvement
Supplement: Data Envelopment Analysis (DEA)
8 Service Facility Location
PART THREE Managing Service Operations
9 Service Supply Relationships
10 Globalization of Services
11 Managing Capacity and Demand
12 Managing Waiting Lines
13 Capacity Planning and Queuing Models
Supplement: Computer Simulation
PART FOUR Quantitative Models for Service Management
14 Forecasting Demand for Services
15 Managing Service Inventory
16 Managing Service Projects
Be the first to review “Solution Manual for Service Management: Operations, Strategy, Information Technology, 9th Edition, Sanjeev Bordoloi, James Fitzsimmons Mona Fitzsimmons”
Related products
Solution Manual
Prentice Hall’s Federal Taxation 2014 Comprehensive Rupert 27th Edition Solutions Manual
$35.00
$35.00
Solution Manual
Solution Manual for Introduction to Robotics Mechanics and Control 3rd Edition by Craig
$35.00
Reviews
There are no reviews yet.