Test Bank for Customer Service: Career Success Through Customer Loyalty, 6/E Paul R. Timm
$55.00
Test Bank for Customer Service: Career Success Through Customer Loyalty, 6/E, Paul R. Timm,
You will receive this product within 24 hours after placing the order
Test Bank for Customer Service: Career Success Through Customer Loyalty, 6/E, Paul R. Timm,
You are buying Test Bank. A Test Bank is collection of test questions tailored to the contents of an individual . Test bank may contains the following types of questions: multiple choice, true/false, fill in the blank, matching, essay/short answer, and free-response questions. Please download sample for your confidential. All orders are safe, secure and confidential.
Table of Contents
1. Appreciate Why Customer Service Matters
PART I: L=LITTLE THINGS
2. Use Behaviors That Engage Your Customers
3. Listen to Your Customer ( a Big “little thing”)
4. Use the Telephone Correctly for Good Service
5. Use Friendly Web Sites and Electronic Communication
PART II= INSIGHT
6. Recognize and Deal with Customer Turnoffs
7. Insight into Emerging Trends in Customer Service
PART III=FEEDBACK
8. Get Customer Feedback
9. Recover the Potentially Lost Customer
PART IV=EXPECTATIONS
10. Exceed Expectations with Value
11. Exceed Expectations with Information
12. Exceed Expectations with Convenience and Timing
PART V= LIVING LIFE AND LEADING OTHERS
13. Influencing Others to Give Great Service
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