Kinns The Medical Assistant An Applied Learning Approach 11th Edition by Deborah – Test Bank

Chapter 11: Patient Reception and Processing

Test Bank

TRUE/FALSE

1. Journals for physicians may be displayed as reading material in the re-ception area.

ANS: F
The reception area is not the proper place for medical journals.

PTS: 1 REF: V. Administrative functions

2. The medical assistant must take care not to offer medical advice to the patient.

ANS: T
Medical assistants can never offer medical advice to patients.

PTS: 1
REF: Cog: IX. 1. Discuss legal scope of practice for medical assistants

3. Advance preparation for the arrival of patients helps the day progress smoothly and in a more relaxed manner.

ANS: T
Advance preparation most assuredly helps the day run more smoothly and efficiently.

PTS: 1 REF: Cog: V. 13. Identify time management principles

4. If the patient brings a relative to the physician appointment, this implies that the patient consents to discussion of the patient’s care with the relative.

ANS: F
The medical assistant should never assume that the patient consents to discussion of his or her health with a friend or relative just because the person is with the patient for the office visit.

PTS: 1
REF: Cog: IX. 2. Explore issue of confidentiality as it applies to the medical assistant

5. The appearance of the reception room influences the patient’s perception of the entire office.

ANS: T
The appearance of the reception area influences patients’ perceptions of the staff and the facility.

PTS: 1 REF: V. Administrative functions

6. Any toys placed in the waiting area should be washable.

ANS: T
Toys in the reception area should be washable.

PTS: 1 REF: Cog: III. 2. Discuss infection control procedures

7. Patients’ medical records pulled for the day should be placed in alpha-betic order.

ANS: F
Patients’ medical records should be placed in sequential order according to when each person is to be seen by the physician.

PTS: 1 REF: Cog: V. 10. Discuss filing procedures

8. Writing a phonetic spelling of a patient’s name can help the medical as-sistant pronounce it correctly.

ANS: T
Phonetic spellings aid pronunciation.

PTS: 1
REF: Cog: IV. 4. Recognize techniques for overcoming communication barriers

9. A crowded reception room means that the physician is very popular and competent.

ANS: F
A crowded reception room means that the facility has a problem with scheduling.

PTS: 1
REF: Affect: V. 2. Implement time management principles to maintain effective office function

10. The medical assistant should offer to assist only patients who are obvi-ously handicapped.

ANS: F
The medical assistant should offer to assist any patient who appears to need assistance.

PTS: 1
REF: Affect: I. 1. Apply critical thinking skills in performing patient assessment and care

11. “Exhibiting or marked by great intensity or feeling” is the definition of fervent.

ANS: T
Fervent means exhibiting or marked by great intensity or feeling.

PTS: 1 REF: V. Administrative functions

12. Patients understand if the physician’s office is not completely clean, be-cause most offices are busy facilities.

ANS: F
Patients expect an immaculately clean medical facility.

PTS: 1 REF: Cog: III. 3. Discuss infection control procedures