Solution Manual for The World of Customer Service, 3rd Edition, Pattie Gibson

Solution Manual for The World of Customer Service, 3rd Edition, Pattie Gibson,

You are buying Solution Manual. A Solution Manual is step by step solutions of end of chapter questions in the . Solution manual offers the complete detailed answers to every question in at the end of chapter. Please download sample for your confidential. All orders are safe, secure and confidential.

Table of Contents
Part I: THE CUSTOMER SERVICE ENVIRONMENT.
1. What is Customer Service?
2. The Global Customer.
3. Exceptional Customer Service.
4. Customer Service Strategy.
Part II: ESSENTIAL CUSTOMER SERVICE SKILLS.
5. Critical Workplace Skills.
6. Problem Solving.
7. Extreme Customers and Customer Retention.
8. Managing Customer Service.
Part III: COMMUNICATION SKILLS.
9. Communication Essentials.
10. Customer-Focused Listening.
11. Nonverbal Communication, Dress, and Manner.
12. Phone and Digital Communication.