Test Bank for BCOM, 1st Canadian Edition, Carol M. Lehman, Debbie D. DuFrene Rachael Murphy

Test Bank for BCOM, 1st Canadian Edition, Carol M. Lehman, Debbie D. DuFrene, Rachael Murphy,

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Table of Contents
Chapter 1: Establishing a Framework for Business Communication
Chapter 2: Focusing on Interpersonal and Group Communication
Chapter 3: Planning Spoken and Written Messages
Chapter 4: Preparing Spoken and Written Messages
Chapter 5: Communicating Electronically
Chapter 6: Delivering Good- and Neutral-News Messages
Chapter 7: Delivering Bad-News Messages
Chapter 8: Delivering Persuasive Messages
Chapter 9: Understanding the Report Process and Research Methods
Chapter 10: Managing Data and Using Graphics
Chapter 11: Organizing and Preparing Reports and Proposals
Chapter 12: Designing and Delivering Business Presentations
Chapter 13: Preparing Resumes and Cover Letters
Chapter 14: Interviewing for a Job and Preparing Employment Messages