Test Bank for Process Management: Creating Value Along the Supply Chain, 1st Edition, Joel D. Wisner, Linda L. Stanley

Test Bank for Process Management: Creating Value Along the Supply Chain, 1st Edition, Joel D. Wisner, Linda L. Stanley,

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Part One: CREATING CUSTOMER-DRIVEN PROCESS STRATEGIES.
1. Introduction to Process Management.
2. New Product Development–Creating Order Winners.
3. Customer Relationship Management.
4. Customer Service Management.
Part Two: MANUFACTURING AND SERVICE FLOW ISSUES.
5. Forecasting and Demand Management.
6. Inventory Management.
7. Managing Material Flows.
8. Managing Customer and Work Flows.
9. Managing Information Flows: ERP and BPM.
Part Three: LEAN PRODUCTION SYSTEMS.
10. Operating with Lean Production.
11. Logistics and Order Fulfillment.
12. Supply Management and SRM.
Part Four: QUALITY ISSUES AND PROCESS PERFORMANCE.
13. Managing and Controlling Quality for Continuous Improvement.
14. Six Sigma–Taking Quality Improvement to the Next Level.
15. Returns Management.
Part Five: LOOKING TO THE FUTURE.
16. Integrating Supply Chain Processes and Future Trends in Process Management.